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Operator Assisted Calls
Written by majing   
January 30, 2008 16:35

 

FeatureDescription
Custom Scripting
Custom Scripting may be provided by the customer to replace or augment any script available during the conference.
Dial-In

Three access options are available for dialling into a conference (Leader selects these options during the reservation process).

Dial-Out
Ten minutes prior to call start time, Operators call participants from a list provided during reservations and join them to the conference.
Direct Entry
Participants are placed directly into the conference and may communicate with each other prior to the Leader joining.
E-Mail Confirmation
Automated reservation confirmation is sent to the contact after the reservation is scheduled.
Entry/Exit Tone
Tone plays when each participant joins or leaves the conference.
Leader First
Leader is joined to the conference before any participants.
Leader Last
Leader is joined to the conference after all participants have joined, at the request of the Leader, or at the conference's scheduled start time.
Name Announce
Operator announces each participant's name as they are joined to the conference.
Music Entry
Participants are placed on music hold until the Leader joins the conference.
Password
Participants are required to provide a valid password in order to join the conference. Leader specifies the password during the reservation.
Roll-Call
Operator recites the names of participants who are in the conference. Roll Call is executed after the Leader joins the call.
Special Annunciation
Participants are greeted by a customised announcement, which is played while participants are on hold for that specific conference.

 
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